I love Microsoft!!

The problem: yesterday I was trying to update my nero, something went wrong & suddenly the DVD icon in "my computer" is gone!! The DVD player is working, I can insert & eject DVDs & I can hear the sound of their running, but nothing on the screen! I googled the problem & people were talking about that problem occurring during updating a software, but no body gave an applicable solution. I restored my system with no use. Even the worst possibility in any problem, that's to reformat the system is not possible now, I mean how can I use the back up DVD?! well, my last attempt was to write down the problem on the Microsoft support page. They gave me short notes about the possible cause of the problem & they offered a small file that I can download & run, it will fix the problem on its own!! OK, nothing to loose! That file ran in less than one minute, I restarted my laptop & WOW, here is the DVD icon! I love you guys:) N.B: for any one who reads this & try to solve a similar problem, please don't use the Microsoft support unless you have a premium windows:)